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MERL & Accountability Officer
Plan International
Plan International

 Travel required: Frequently travel to the Field (25%)
 Section/Unit: Programme-Program Quality Unit
 Supervisor: MERL Specialist
 Duty Station: Country Office
 Closing Date: 25 Oct 2021



Plan International is an independent child rights and humanitarian organisation committed to children living a life free of poverty, violence and injustice.

We actively unite children, communities and other people who share our mission to make positive lasting changes in children’s and young people’s lives. We support children to gain the skills, knowledge and confidence they need to claim their rights to a fulfilling life, today and in the future. We place a specific focus on girls and women, who are most often left behind.

We have been building powerful partnerships for children for more than 75 years, and are now active in more than 70 countries.

The primary responsibility of the MERL & Accountability Officer will be assisting the Program Quality Staff including in coordination of data collection, interpretation and reporting on projects results to stakeholders and donors at all levels as well as monitoring project progress at the field level. In addition, he will be supporting field staff to carry out effective and appropriate monitoring and evaluation activities at the field level as per MERL plans and activities.

The MERL & Accountability Officer will work closely with the MERL Specialist and Program Quality Manager at Country office in coordination and related Task Forth Team to contribute to the capacity building of Plan staff, LNGO staff and Community Committees to ensure all Plan’s Country office and Programme Areas level maintain high standards of accountability to target  beneficiaries through the rolling out of the Child Friendly Feedback Mechanism (CFFM) and Community Engagement approaches and in line with international humanitarian standards.


Dimensions of the Role:

  • She/he will report directly to the  M&E coordinator.
  • Support and follow up on generation of Monthly monitoring report on the projects progress.
  • Coordinate all required data collection of the studies and evaluations at field level.
  • Support program teams in proper capturing of the case studies and documenting learns learn across all projects.
  • Follow up Child Friendly Feedback Mechanism (CFFM) and Community Engagement Activities.

 Duties and responsibilities:


  1. Assist in coordination of data collection, interpretation and reporting.
  2. Assist on generating and implementing annual work plans and Detailed Implementation Plans (DiP).
  3. Work with the project coordinators and Officers to generate the monthly projects review narrative report.
  4. Maintain regular monitoring visits to projects sites and submit monthly reports on project progress.
  5. To assist in the implementation of Evaluations, reviews and baseline studies for the projects, and any follow up of surveys or studies that are required.
  6. Ensure proper documentation of the project’s interventions lessons learned and generate success stories.
  7. Contribute in capacity building of the partners staff in the area of M&E.


Accountability and Community Engagement:

In coordination, support and supervision by MERL  Specialist and Program Quality Manager, perform the following responsibilities:-

  1. Receive, process and ensure response to beneficiary feedback and complaints and guide beneficiaries seeking help through Plan hotlines, suggestion boxes, field visits, and other complaints and feedback mechanism channels.
  2. Compile, analyse and disaggregate monthly complaints and feedback by project, gender, age, types of feedback, etc.
  3. Record and register feedback in the database, analyse data and produce  Feedback/Complaint reports on monthly & quarterly basis.
  4. Follow up internally on the referrals to concerned Project Managers (PMs) and other staff to make responses to the related received complaints and feedback.
  5. Documents responses to feedback & Complaints, follow up on pending issues and provide support to communicating back the responses made to the received feedback & complaints as appropriate.
  6. Maintain a proper filing system for all the complaints and feedback with filling codes.
  7. Support in community orientation/training on Child Friendly Feedback mechanism and other accountability activities.
  8. Conduct regular monitoring visits to communities running CFFM to ensure functionality of the system and share recommendation for improvement as deemed necessary.
  9. Follow up on formulation of active CFFM Committees at filed, keeping their contact details and participate in their orientation/training to mobilize the community members and encourage them to use the system.
  10. Participate effectively in capacity building of staff, partners and community members on CFFM and accountability to affected population.
  11. Conduct Information Provision & Feedback sessions with beneficiaries.
  12. Participate effectively on community Engagement Activities (meetings, working with children and adolescents etc) and regular orientation of communities on CFFM and programs under implementation.



  • Any other functions and responsibilities of appropriate nature to projects Monitoring and accountability assigned by the supervisor.


Ensures that Plan International’s global policies for Child Protection (CPP) and Gender Equality and Inclusion (GEI) are fully embedded in accordance with the principles and requirements of the policy including relevant Implementation Standards and Guidelines as applicable to their area of responsibility. This includes, but is not limited to, ensuring staff and associates are aware of and understand their responsibilities under these policies and Plan International’s Code of Conduct (CoC), their relevance to their area of work, and that concerns are reported and managed in accordance with the appropriate procedures.


Key relationships:

Internal Communication:

  • MERL Specialist and Coordinators and Project Managers – High level of Communication to report, seek approvals, sharing views to strengthen MERL and accountability activities.
  • Program Quality Manager – High level of communication to essure quality of CFFM system and accountability work and seeking support as necessary.
  • Regular communication with Support Services, finance and  program staff in main office to share reports and updates.

     External Communication:

  • Implementing Partners – high level of communication to share and understand progress of the projects.
  • Community Committee & Members: high level of communication and support.


 Minimum Qualification, Skills and Experience Required:

  • Skills

Presentation skills

  1. Negotiation skills
  2. Analytical and logical skills

Communication skills

  1. Good command of written and spoken English and Arabic languages.
  2. Good skills in spread sheet and word processing computer application
  3. Good skills in computer information and communication.
  4. Good managerial skills.
  5. Excellent skills in reading, writing, speaking, and listening skills.
  6. Ability to communication via internet.
  7. Ability to respond and solve challenges at first stage.
  8. Ability to document program knowledge.
  9. Ability to think creatively for development of new ideas and for presenting them to others.
  10. Strong interpersonal skills to cope up with stress and managing work effectively.
  11. Demonstrated Leadership skills to maintain team work and to build capacity of team members.


Knowledge and expertise

  • At least 1 -2 years of experience working in monitoring and evaluation, Accountability to Affected Population and project management in an INGO or UN agencies.
  • Demonstrable experience in monitoring and evaluation  and staff coordination.
  • Highly developed interpersonal and communication skills including good listening skills, influencing, negotiation and coaching.


  • Please add the minimum requirements that an applicant must possess before being considered.
  • A BSC degree in Business Administration, statistics and economics or any other social sciences….etc.
  • Fluency in English and Arabic, writing and speaking skills is required.
  • Experience with Microsoft Word, Excel, Power Point and Outlook


  • Please include those requirements that are desirable.
  • Understanding and commitment to Plan International values, mission and mandate.
  • Proven ability to influence change at an operational and strategic level based on Plan International’s Country Strategy both among staff and implementing partners

Physical Environment:

  • Must work in busiest environment outside the office with multi stakeholders.
  • Must work outside in an extremely hot and humid climate to perform tasks related to program.
  • Must work under high stresses.
  • Must work off hours after daily working hours when ever requirement arises


Level of contact with children:

Contact with children is irregular during field visits or children events, which considered as mid-level of contact



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