Organization Summary:

World Relief is a global humanitarian organization whose mission is to boldly engage the world’s greatest crises. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with communities to build a world where families thrive and communities flourish. 

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

Position Summary:

The Communications Officer produces accurate written, visual, and multimedia content about World Relief Sudan's humanitarian and development programs for country communications, donor visibility, and public engagement.

Reporting to the Country Director, the Officer coordinates with country teams and Sudan's Program Officer at Home Office. The role covers internal communications, WRS SharePoint content, social media, social and behavior change communication (SBCC), and Arabic-English translation and interpretation, while protecting people's dignity and safety.

1. Communications Planning and Coordination

• Maintain a country communications workplan and content calendar with the Country Director, coordinating priorities with Sudan's Program Officer at Home Office.
• Coordinate with Project and Area teams to identify activities, reporting milestones, field visits, and opportunities to document WRS work.
• Consolidate current project information into country profiles, project briefs, presentations, and other materials for agreed internal and external use.

2. Stories Multimedia and Graphic Design

• Visit project locations to collect interviews and produce photographs, video, and stories explaining community needs, WRS activities, and program results.
• Write and edit stories, captions, articles, reports, and updates in accessible language, adapting content 
• for different audiences and channels.
• Work with program teams and MEAL to verify facts, figures, quotations, and claims before content is cleared for use.
• Design branded, editable project PowerPoint templates, presentation decks, infographics, fact sheets, and other print and digital materials for use by program teams.

3. Home Office Coordination and Translation

• Coordinate country updates, project information, briefing materials, and communications arrangements for approved visits with Sudan's Program Officer at Home Office.
• Provide relevant Home Office colleagues, including SED, with approved content on humanitarian needs, project activities, and results, according to country priorities and clearance procedures.
• Translate written materials between Arabic and English as needed, including stories, briefs, correspondence, and project information, preserving meaning, tone, accuracy, and confidentiality.
• Provide oral interpretation between Arabic and English during meetings, interviews, field visits, and approved visits as needed.

4. Donor Visibility and Branding

• Review grant communication and visibility commitments with the Grants Coordinator and project teams, and maintain a schedule of required communications outputs.
• Support project visibility plans and communication budgets, and coordinate the design and production of agreed materials in line with WRS and donor branding requirements.
• Check acknowledgments, logos, wording, and approved visibility exceptions before materials are used, and retain evidence of completed communications deliverables.

5. Social Media and Content Management

• Manage content calendars, draft and schedule posts, and publish cleared content on approved organizational social media channels and websites.
• Monitor engagement, moderate comments, and respond or refer inquiries under approved procedures; use platform analytics to improve content and timing.
• Maintain an organized library of stories, photos, videos, consent records, captions, and approved materials, with clear access and usage information.

6. Internal Communications and WRS SharePoint

• Manage WRS SharePoint pages, country news, project information, staff announcements, approved templates, and resources.
• Coordinate internal updates and newsletters across the Country Office, Area Offices, and Home Office.
• Keep SharePoint content current, organized, and accessible with department content owners, and archive outdated materials.
• Coordinate content publishing with IT, which retains technical administration, security, and access permissions.

7. Social and Behavior Change Communication

• Work with technical program teams and MEAL to identify priority audiences, behavioral objectives, barriers, and appropriate communication channels for SBCC activities.
• Develop and adapt culturally appropriate SBCC messages and materials, including posters, visual aids, audio scripts, short videos, and digital content, with technical validation by sector leads.
• Pretest materials with intended audiences, revise them using feedback, and support MEAL in monitoring message understanding and communication results.

8. Ethical Communications and Professional Conduct

• Obtain and document informed consent, apply safeguarding and do-no-harm standards, and protect identities, personal data, and sensitive locations when collecting or sharing content.
• Obtain required country clearance and relevant Home Office review before publication; refer media inquiries and sensitive messages to authorized spokespersons.
• Coach field colleagues on content collection, consent, captions, and branding, and model World Relief's values and responsible use of information.
• Complete other duties reasonably assigned by the Country Director.

Supervisory Responsibilities:

This position does not have direct reports. It coordinates communications contributions from field focal points and works with approved service providers as required.

• Commitment: Committed to the mission, vision, and values of World Relief Sudan.
• Education: Bachelor's degree in Communications, Journalism, Media Studies, Public Relations, or a related field, or equivalent education and relevant experience.
• Experience: Minimum 3 years in communications, journalism, or multimedia production, including humanitarian, development, or civil society work. Demonstrated social media content management experience covering planning, scheduling, publishing, and engagement monitoring.
• SharePoint: Experience maintaining SharePoint pages and document libraries, organizing staff resources, and coordinating publishing with departments and IT.
• Technical and Design Skills: Strong writing, editing, interviewing, photography, and basic video editing skills. Demonstrated graphic design and PowerPoint skills, including reusable project templates and presentation decks. Proficiency in Canva, Adobe applications, or equivalent design tools, demonstrated through a portfolio.
• SBCC: Working knowledge of social and behavior change communication, including audience analysis, message development, accessible formats, and pretesting materials with communities.
• Core Competencies: Strong planning, creativity, accuracy, and interpersonal skills; ability to gather information sensitively, adapt content for audiences, coordinate deadlines, and exercise discretion. Understanding of consent, safeguarding, and ethical storytelling.
• Language: English reading and writing at CEFR C1 (Common European Framework of Reference for Languages), including strong editing and proofreading, are required. English speaking and listening: B2 minimum; C1 preferred. Fluent written and spoken Arabic and accurate Arabic-English translation and interpretation are required. English proficiency is assessed through a practical written exercise and interview.
• Mobility and Working Conditions: Ability and willingness to travel regularly to project locations under WRS security procedures, and work with dispersed teams in a changing humanitarian context.

Preferred Qualifications:

• Communications experience with an INGO in Sudan or a similar humanitarian or development setting, including practical experience developing SBCC materials.
• Experience applying institutional donor visibility requirements and preparing content for public engagement.
• Skills in website content management, advanced video editing, or additional Sudanese languages.

All CVs with certificates and cover letters are submitted to SudanJob.