Operations and PRIME Coordinator Save the Children International
Vacancy No: 17633
Section/Unit:
Program Operations
Grade Level:
NAT 3
Supervisor:
Deputy Country Director
No. of Post:
1
Duty Station:
Sudan Country Office - National Only
Duration:
12 Months
Closing Date:
04 Oct 2026
Background:
ROLE PURPOSE:
The OPS and PRIME Coordinator will support the Country Office Programme Operations team with programme delivery tracking, management information, operational follow-up and the effective institutionalisation and day-to-day use of PRIME across the Sudan Country Office. Reporting to the Operations Specialist, the post holder will work closely with Programme Managers, Area/Field Offices, MEAL, Awards, Finance, Supply Chain, PDQ and other relevant functions.
The role will serve as the Country Office focal point for PRIME user support, data quality, compliance monitoring, training and continuous improvement. It will coordinate follow-up on PRIME actions, support project teams to maintain complete and timely project records, identify recurring system or process gaps, and escalate issues through the Operations Specialist to relevant Country, Regional and Centre teams.
Alongside PRIME responsibilities, the post holder will support the Operations Specialist with programme performance analysis, operational reporting, action tracking, information management and selected transformational delivery initiatives. As PRIME is now an established organisational system, the emphasis will be on sustained adoption, quality of use and integration into routine programme management rather than initial go-live readiness.
Duties and responsibilities:
KEY RESPONSIBILITIES
Programme Operations and Delivery Support:
Support the Operations Specialist in monitoring programme delivery, including relevant Country Office KPIs, portfolio trends and projects requiring additional management attention.
Contribute to monthly and quarterly Programme Operations reviews, reports, factsheets and performance narratives, using PRIME and other available management information.
Work with Area/Field Offices and Programme Managers to follow up agreed programme-delivery and improvement actions, maintaining relevant Operations action trackers.
Support the preparation of ad hoc portfolio, operational and risk analyses requested by the Operations Specialist.
Act as a link between Country Office and Area/Field Office Operations teams to strengthen two-way information flow, follow-up and accountability.
Support selected Programme Operations priorities and transformational delivery initiatives, including PMM, Projects on Track and related project-management standards, as assigned by the Operations Specialist.
PRIME Adoption and Compliance:
Coordinate Country Office implementation and sustained adoption of PRIME, ensuring agreed organisational processes, standards and timelines are understood and applied.
Monitor PRIME usage across projects and Area/Field Offices and maintain an up-to-date overview of adoption, completion and compliance gaps.
Follow up with Programme Managers, project teams and relevant functions on overdue or incomplete PRIME actions and escalate persistent gaps to the Operations Specialist.
Support integration of PRIME requirements into routine project start-up, implementation, review, amendment and close-out processes.
Coordinate Country Office inputs to PRIME-related actions, updates and requests from Regional and Centre teams.
Data Quality and Project Management Information:
Conduct regular quality checks of PRIME project information and work with project teams to address incomplete, inconsistent or outdated data.
Coordinate completion and maintenance of PRIME project workbooks and required project-management records with Programme Managers and MEAL teams.
Produce regular analytics on PRIME adoption, data quality, overdue actions and key trends for the Operations Specialist and relevant management forums.
Support consistency of relevant project information across PRIME and other Country Office management systems in coordination with responsible functions.
Use PRIME information to support portfolio reviews, Projects on Track discussions and identification of projects requiring additional management attention.
User Support, Training and Change Management:
Act as the first point of contact for routine PRIME queries from Country Office and Area/Field Office staff, resolving issues where possible and escalating technical matters appropriately.
Coordinate onboarding, end-user training, refresher sessions and targeted coaching for Programme Managers, MEAL staff and other relevant users.
Maintain and strengthen a network of PRIME champions/focal points across the Country Office to promote peer support and consistent practice.
Develop and disseminate practical guidance, FAQs, lessons learned and good practices to improve user confidence and quality of use.
Identify recurring capability gaps and propose targeted learning or process-improvement actions to the Operations Specialist.
System Coordination and Continuous Improvement:
Maintain regular communication with Regional/Centre PRIME support teams on system updates, known issues, access requirements and emerging guidance.
Coordinate user-access requests and role changes in line with approved processes and segregation-of-duties requirements.
Test and support implementation of relevant system/process updates when requested and communicate changes clearly to users.
Capture feedback from users and recommend practical improvements to Country Office PRIME processes, guidance and support arrangements.
Maintain an action tracker for significant PRIME issues, agreed corrective actions, owners and deadlines, and report progress to the Operations Specialist.
Information Management and Knowledge Sharing:
Maintain relevant Programme Operations records and management information required by the Operations Specialist and Area/Field Office teams.
Identify, document and disseminate operational good practices, lessons learned and practical guidance across the Country Office.
Collaborate with other functions to ensure the Operations team has timely access to relevant programme-management information.
Minimum Qualification, Skills and Experience Required:
QUALIFICATIONS AND EXPERIENCE
Essential:
University degree in international development, social sciences, programme/project management, information management, business systems or another relevant field; equivalent relevant experience may be considered.
At least 3 years of relevant experience in programme/project management, programme operations, information management, business systems or a similar coordination role.
Demonstrated experience supporting organisational systems, project-management tools, data quality and/or digital process adoption across multiple teams.
Strong analytical skills and ability to turn programme-management data into clear, practical information for decision-making.
Experience coordinating across functions and following up actions with colleagues who are not direct reports.
Ability to train, coach and support users with different levels of technical confidence.
Strong organisation, attention to detail and ability to manage competing priorities and deadlines in a complex operating environment.
Excellent written and spoken English and strong communication skills with a range of audiences.
Competent IT skills, including strong working knowledge of Microsoft Office and confidence learning and supporting web-based enterprise systems.
Commitment to Save the Children values, child safeguarding and humanitarian principles.
Desirable:
Previous experience with Save the Children and/or direct experience using PRIME.
Experience with Project Management Methodology (PMM), Projects on Track or comparable project-management frameworks and tools.
Experience in humanitarian or fragile/conflict-affected contexts, preferably in Sudan or the East Africa region.
Arabic language skills.
Experience working with distributed teams across Country and Area/Field Offices.
BEHAVIOURS (Values in Practice)
Accountability:
Holds self accountable for making decisions, managing resources efficiently, achieving results and role modelling Save the Children values.
Follows through on agreed actions and supports colleagues to meet programme-management standards and deadlines.
Ambition:
Sets challenging goals, takes responsibility for personal development and continuously seeks to improve systems and ways of working.
Collaboration:
Builds effective relationships across functions and locations; values diversity; listens actively and works constructively to resolve problems.
Creativity:
Develops practical and innovative solutions and is willing to take disciplined, proportionate risks.
Integrity:
Acts honestly, encourages openness and transparency, protects confidential information and demonstrates the highest standards of integrity.
