Executing the maintenance, follow-up and monitoring of all IT and Telecom equipment, tools and services, as well as ensuring onsite technical support and training of users under his/her responsibility in accordance with MSF standards, policies, protocols and procedures, in order to guarantee the efficient use of all IT and Telecom services and infrastructure. 

Monitoring, maintaining and following up on all Information Technology (IT) and Telecom equipment, tools and services in the mission, in accordance with MSF standards, policies, protocols and procedures; 

Supervising, implementing and improving data security protocols (data saving, firewall, User Access right, backup, security for equipment and software, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency.

Providing technical support and presenting MSF standards, policies, protocols and procedures to all users. Providing advanced technical support to logistics experts dealing with IT and Telecom systems. When needed, liaise with the Information Systems (IS) Specialist and/or HQ Technical Referent for 2nd line support, as well as with external providers, to ensure any incidents or problems that cannot be solved at his/her level are appropriately escalated.

Providing educational support (briefing, training and support, etc.) to all users. Providing advanced educational support (briefing, training and support, etc.) to logistics experts dealing with IT and Telecom systems.

Providing regular activity reports for the sites under his/her responsibility in accordance with MSF guidelines. Updating and archiving all user and ICT (Information and Communications Technology) related documentation due to changes in the IT and Telecom infrastructures; 

Participating in the establishment of the annual budget of the IT and Telecom families. Providing his/her technical expertise in the local purchase process; 

Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points; 

Performing any other task, specific to his/her area of specialty, as defined in his/her job description and according to the line manager. 

MSF Section/Context Specific Accountabilities 

Ensure implementation of the MSF Sudan Mission IT and Telecommunications Policy, adapting it to the operational context of West Darfur, and work in close collaboration with the Logistics Team Leader (LTL) to develop, update, and implement Standard Operating Procedures (SOPs) for IT and Telecom activities. 

Plan and organize work effectively to provide regular and adequate ICT support to both El Geneina and Forbaranga, ensuring continuity of services and proactive resolution of IT and telecommunications issues in both locations. 

Manage and monitor IT and Telecom stock at each location, ensuring appropriate stock levels, proper storage, and accurate documentation in line with MSF logistics and ICT standards. 

Plan, conduct, and follow up on IT and Telecom asset inventories using the TrackMyStuff system, carrying out full inventories twice per year in each location, and ensuring data accuracy and timely reporting. 

Support the LTL in the preparation, follow-up, and tracking of all local and international IT and Telecom orders, ensuring technical specifications are respected and aligned with mission standards. 

Validate all locally procured IT and Telecom equipment in collaboration with the Supply team, ensuring compliance with MSF technical requirements, quality standards, and operational needs before acceptance. 

Build the technical capacity of the Logistics team in El Geneina and Forbaranga by providing on-the-job coaching, training, and technical guidance in IT and telecommunications systems, tools, and best practices. 

CVs can only be submitted through the designated submission boxes located at the MSF office in El-Geneina and at El-Geneina teaching hospital.