The Operations Manager is responsible for providing effective, efficient, and compliant operational support to the Thabat World Bank–funded project in Darfur, Al-Geneina and other project’s locations, with an expanded focus on commodities management, supply chain operations, procurement oversight, warehouse management, and field logistics. The role ensures operational systems run smoothly to support timely and high-quality program implementation, working closely with Program and Supply Chain teams to ensure operational readiness, effective commodity flow, and full compliance with World Bank and CRS standards, local regulations, and organizational policies—particularly in a high-risk operational environment like Al-Geneina. The Operations Manager will have direct oversight of all procurement activities for the Thabat Project, ensuring transparency, compliance, and value for money

Roles and Key Responsibilities:

1. Commodities & Supply Chain Management 

• Oversee end-to-end management of commodities, including receipt, storage, handling, dispatch, loss mitigation, and reporting, in line with CRS and donor compliance standards.
• Ensure accurate and timely commodity accounting, including stock cards, bin cards, warehouse ledgers, release orders, waybills, and monthly socialized stock reports.
• Implement and monitor warehouse management protocols, ensuring proper stacking, ventilation, pest control and maintain security protocol. 
• Coordinate with Program and MEAL teams to ensure accurate distribution planning, commodity tracking, and post-distribution reconciliation.
• Lead periodic physical inventory counts, spot-checks, and warehouse audits to ensure zero-loss and full transparency.
• Provide direct oversight of all procurement activities for the Thabat Project, ensuring compliance with CRS and donor procurement policies, transparency, and value for money.
• Develop and implement supply chain strategies to optimize sourcing, procurement, inventory management, and distribution of goods and services.
• Coordinate with suppliers, service providers, and internal stakeholders to ensure timely procurement and delivery of project materials and services.
• Monitor supplier performance, manage contracts, and resolve procurement-related issues.
• Support procurement processes related to commodity transport, storage, handling, and warehouse services.
• Ensure all commodity and procurement movements adhere to accountability, documentation, and reporting requirements.

2. Operational Management & Support

• Ensure effective management of logistics, fleet, travel, guest house, warehouse, and facilities operations to support project activities.
• Develop, implement, and continuously improve operations systems, SOPs, and workflows for efficiency, accountability, and compliance with CRS and World Bank requirements.
• Coordinate closely with the Program Team to ensure timely logistical support for field activities, distributions, training, missions, assessments, and emergencies.
• Oversee procurement of operational supplies, consumables, and equipment in compliance with CRS procurement policies.
• Ensure cost-effective resource use and adherence to stewardship principles.

3. Fleet, Transport & Movement Coordination

• Manage all fleet operations, including vehicle allocation, tracking, maintenance, fueling, and driver performance.
• Ensure compliance with CRS transport and road safety policies, including trip planning, safety briefings, and incident reporting.
• Coordinate commodity transportation from warehouses to distribution sites ensuring security, documentation, and delivery verification.
• Maintain Travel planning for Project staff, TDYer and Consultant. 

4. Administrative & Facilities Management

• Oversee planning and coordination of staff and visitor travel, including ticketing, visas, vehicle movement, and accommodations.
• Manage guest house operations ensuring safety, cleanliness, hospitality, and accurate occupancy/visitor records.
• Supervise management of office premises and facilities, ensuring maintenance, utility management, security, and adherence to health and safety standards.
• Ensure effective asset and inventory management, including tagging, tracking, and reporting.

5. Staff Management & Capacity Strengthening

• Provide leadership, guidance, and performance management to operations, warehouse, and administrative staff.
• Build staff capacity on supply chain, procurement, commodities management, documentation, and compliance.
• Foster a supportive, learning-focused working environment.

6. Representation, Compliance & Coordination

• Represent CRS in operational, logistics, supply chain, procurement, and commodities coordination meetings with local authorities, UN agencies, cluster systems, service providers, and partners.
• Ensure all operations follow CRS, World Bank, and national regulatory standards.
• Maintain service contracts for utilities, warehouse services, security, and premises maintenance.
• Ensure all staff have access to updated safety and emergency information and support local safety planning.

Basic Qualifications:

• Bachelor’s degree in business administration, Supply Chain and other relevant field, or equivalent experience. 
• Minimum of 5 years’ work experience in Supply Chain, logistics, and administration officer/support level position with progressive responsibilities.
• Minimum 3 years’ experience serving in a mentorship or team leader capacity.

Preferred Qualifications 

• Master’s degree in business administration, Supply Chain, or another relevant field.
• Management experience. Experience working in an NGO.
• Experience working in and with financial systems, including budgeting and budget/expense analysis.
• Knowledge of multiple public donors’ regulations, including CRS’ primary institutional donors.

Knowledge, Skills and Abilities  

• Proficient in MS Office packages, Web Conferencing Applications, and information and budget management systems.
• Excellent written and verbal communication skills, including via Outlook and Teams. Ability to respond effectively and proactively in a remote working environment. 
• Good strategic, analytical, systems thinking, and problem-solving skills and ability to make sound judgments and decisions.
• Knowledge of Oracle ERP or similar financial reporting software.
• Staff management experience and abilities that are conducive to a learning environment. 
• Good relations management abilities. Ability to work collaboratively.
• Ability to leverage proactive, resourceful, solutions-oriented and results-oriented mindset.

Required Languages: Fluency in English and Arabic

Travel: Must be willing and able to travel up to 25% based on country’s need. 

Supervisory Responsibilities: Yes 

Submission location: - 

If interested, please submit cover letter, resume and copies of your education and work certificates to Catholic Relief Services – ElGeniena Office ensure that your cover letter or resume has a phone number here you can be reached.