Emergency Response ICT Manager World Vision International
N/A:
Applicants must be able to attend interviews physically in WV offices in the respective locations where this position will be based
N/A:
N/A
Section/Unit:
Support services
Grade Level:
16
Supervisor:
Senior Manager Support services & Administration
No. of Post:
1
Duty Station:
Port Sudan
Duration:
7 working days
Closing Date:
04 Dec 2025
Background:
To provide strategic leadership on information & communication technologies (ICT) department and establish information management as a Critical Success Factor in all World Vision Sudan. Build and manage relationships with internal stakeholders to align with the business plan, understand and anticipate needs and issues, influence technology adoption, monitor staff satisfaction levels, and address issues and concerns.
Lead the efforts of Digital Transformation in the NO & WVI and champion agility and the adoption of innovative solutions that would enable World Vision Sudan to thrive within the operating context of an emergency response office.
Effectively lead and motivate other IT staff whilst providing advisory information to the Senior Manager Support Services & Administration, National Office leadership that ensure compliance and effective IT risk management.
Duties and responsibilities:
IT Leadership &Digital Enablement
Support the leadership in developing the NO strategy and aligning IT plans to the NO & WVI strategy. Develop and champion Digital Transformation plans together with heads of other business units in WVI that translate into adoption of digital in accelerating delivery of WVI strategy.
Establish a culture of digital dexterity across the organization and champion value realization for IT investments.
Leads or participates in a customer advisory board (and in National Office Disaster Management Forums) to manage IT services demand & investments as part of IT governance.
Initiates change to improve business results and leads change initiatives.
Provides frequent, communication to department/organization and clients about the change (i.e., rationale, expected outcomes, the "big” picture) and the impact of the change (individual and business).
Lead the adoption of relevant national, regulatory and partnership policies relating to IT, data privacy and protection.
Develop, implement and enforce appropriate local IT policies and plans
IT Planning &Operations Management
Development and implementation of IT Annual Operating Plans (AOP), IT Disaster Preparedness/Contingency Plans, and IT Response Plans.
Develop and manage IT budgets in line with overall IT spending targets.
Ensures adherence to established IT service model pricing that supports high quality services at optimal cost for the enterprise.
Lead effective ICT service delivery at acceptable costs and service levels (in an emergency response context)
Lead the IT team in IT capacity planning (IT infrastructure, connectivity) needed to deliver effective, reliable and secure IT services.
Lead delivery of IT projects (global, regional and local) adhering to partnership standards and policies within stipulated time and budget.
Champion IT disaster recovery and business continuity management (BCM) in the organization.
IT Service Management & SLAs
Ensure reliable, agile and secure delivery of IT services in the NO operational areas.
Develop and monitor and evaluate IT business process and identifying Key performance
indicators (KPI’s) to be used to monitor the processes.
Incident Management processes are implemented and managed according to SLA’s (that are aligned with emergency response contexts).
Leverage the WV IT Service Catalogue, align services offered and socialize with business
Maintain an ICT help desk for the use of staff or official visitors who require technical support.
Workforce Planning, Performance Management &Capacity building
Champion a high performance and engaged IT team
Lead the adoption of the staff performance and capability framework with the support of P&C
within the IT department.
Develop a culture within the IT team consistent with organizational culture involving planning, execution, reporting and communicating IT impact to NO strategy.
Forecasts new skill requirements based on emerging technologies and customer demand. Ensures staff have the resources and skills needed to support all work initiatives within
multiple functions and COCs.
Manage the introduction of structured end-user capacity building to ensure optimal and efficient use of all the ICT system/tools available to the organization.
IT Risk management & Audit recommendations
Take active role preparing the Risk Register and working with Finance & Support Services
Director to ensure it is updated regularly to reflect IT related risks.
Proactively identify risks to the IT department and develop mitigation measures to ensure the risks are managed.
Support audits done by internal, regional and global teams and ensure all identified audit recommendations are implemented.
Establish a cybersecurity program for the National Office and ensure existing information security procedures are followed (InfoSec awareness training, reports of breach are resolved in a timely manner, constantly review internal systems for security gaps).
Vendor Management and External Engagement
Provides advice and counsel to the vendor relationship decision-making and contract development processes.
Ensures contracts are in place.
Ensures service provider performance is reviewed and that contract managers are notified when necessary.
Works with service providers to establish SLAsthat support business objectives.
Develop and implement an external engagement plan (for technology-related) external stakeholders who would add value to emergency preparedness and response efforts of the organization).
Minimum Qualification, Skills and Experience Required:
Accountability: ability to Influence and sponsor cross-organizational decisions on work prioritization, resource allocation and long-range standards of performance.
Change Advocate: Lead the planning and implementation of change programs that impact critical functions/processes. Partners with other resource managers/change agents to identify opportunities for significant process enhancements.
Client Partnership: confidence and experience in partnering with business leaders to identify cross-functional opportunities that integrate organizational and technological strategies.
Communications for Results: experience in writing reports and create/deliver presentations to all levels of colleagues and peer groups in ways that supportproblem solving and planning.
Decisiveness: ability to apply values, business strategy, policies, precedent, and experience to make complex decisions with uncertain consequences. Make benchmarked, researched recommendations with contingency plans in place for potential adverse consequences.
Empowering Others: Determine the capabilities of a department or function and options for maximizing its resources. Creating an environment that supports ownership and accountability and providing tools to deliver on their responsibilities.
Initiative: futurist in anticipating scenarios and related opportunities and plan potential responses involving resource holders, peers, processes, and technology.
Results Orientation: setting medium-term goals and objectives that enhance the performance of groups and processes.
Strategic Business Planning: development of business cases for strategic initiatives including definition of rationale, cost-benefits and planning assumptions for proposals.
Bachelor’s or Master’s degree in information technology or related fields with additional IT qualifications or equivalent work experience
Over 8 years of relevant technical or business work experience, 3 of which should be at management level (managing an IT department)
ITIL certification, Project Management (PMP or Prince2), Microsoft and Cisco certifications
Excellent organizational and leadership skills for a complex and federated international organization
Experience in strategy formulation, implementation and tracking
Excellent analytical and management skills.
Experience in developing and managing information technology budgets
Sound understanding of computer systems, software, networks in a hybrid computing environment (both on premise and cloud). Experience in managing teams and building relationships with people at a variety of levels.
Demonstrated ability to launch and deliver one or more IT project(s) on time and within budget.
Ability to travel to/within domestically and Internationally as required
Work hours are often in excess of 12 hours per day during difficult periods of the response
Responses are often mounted in insecure or natural disaster-prone contexts, which may disrupt normal work patterns and generate staff safety issues
Work and housing environments may at times be well below normal standards in terms of facilities, equipment, food availability and hygiene
This position may require off road trip /travel and out of the office activities.
Effective written and verbal communication in English.
Other UN languages such as French, Arabic, Spanish, Portuguese, preferred.
Accountability: ability to Influence and sponsor cross-organizational decisions on work prioritization, resource allocation and long-range standards of performance.