Relief International is an international non-profit organization committed to partnering with communities impacted by conflict, climate change, and disasters. Our core mission is to save lives, strengthen resilience, and promote sustained health and well-being in affected regions. Our team, comprising over 7,000 staff and local volunteers, operates in 15 countries across Africa, Asia, and the Middle East. We focus on providing comprehensive Health and Nutrition, WASH (Water, Sanitation, and Hygiene), Education, and Livelihoods programs, all aimed at fostering community resilience. Our strategy centers on collaborating with local partners to develop programs that are safe, inclusive, and precisely tailored to local needs. These programs are designed to be evidence-based, sensitive to conflicts, and adaptable to changing climates, thereby effectively addressing the needs of the most vulnerable populations.

SUMMARY:

The Accountability Assistant will be supporting the MEAL Officer.The Accountability Assistant will be responsible for, accountability mechanism, and reporting.

ESSENTIAL JOB ROLES AND RESPONSIBILITIES: 

Accountability:

• Coordinate accountability to community activities, including managing feedback and complaints channels (hotline calls, suggestion boxes, and monthly community dialogue sessions).
• Conduct regular community awareness sessions on RI feedback and complaint mechanisms.
• Provide weekly update of community feedback and complaint log-sheet and proper file of documents in Box - Accountability folder.
• Track and ensure timely response to received feedback and complaints.

Data Management 

• Support in data cleaning and analysis 
• Support in creating kobo tools 

QUALIFICATIONS AND EXPERIENCE: 

Bachelor’s degree in public health, demography, sociology, epidemiology, Statistics, psychology, Monitoring & Evaluation and/or other relevant fields with at least three years of relevant professional work experience.

Experience 

• Minimum of 2-3 years’ experience of which one year must have been in , in an international NGO, in similar role or with similar responsibilities
• Knowledge of Health, Nutrition, WASH and protection
• Demonstrated experience in Monitoring, Evaluation, Accountability, and Learning
• Experience in conducting quantitative and qualitative data collection, analysis, and reporting 
• Strong analytical and report writing skills
• Good working knowing of Microsoft package (Excel, Word, and PPT)
• Familiarity with data management systems and analysis software (such as SPSS) and mobile data collection is a plus.
• Fluency in Arabic and working fluency in English

RI Values:

We uphold the Humanitarian Principles: humanity, neutrality, impartiality, and operational independence. We affirmatively engage the most vulnerable communities. We value:

• Inclusiveness
• Transparency and Accountability
• Agility and Innovation
• Collaboration
• Sustainability