In order to apply for this position, please fill in the form and upload the documents using this link: https://forms.gle/emRSEFcyixjG4KLU6

Médecins Sans Frontières – Switzerland is a medical, humanitarian, impartial and international non-profit organization. MSF provides exclusively humanitarian and medical assistance to populations in need, without discrimination on the basis of race, religion, philosophy, or politics and is independent of any political, religious, military or economic power.

MSF-Swiss is seeking to employ 1 (one) qualified candidate in the Khartoum Project for the position of ICT (Information and communication technology) Supervisor. Interested applicants may find the detailed job description of this position below.

Main Purpose of the position:

Executing the maintenance, follow-up and monitoring of all IT and Telecom equipment, tools and services, as well as ensuring onsite technical support and training of users under his/her responsibility in accordance with MSF standards, policies, protocols and procedures, in order to guarantee the efficient use of all IT and Telecom services and infrastructure.

Key Responsibilities:

• Monitoring, maintaining and following up on all Information Technology (IT) and Telecom equipment, tools and services in the mission, in accordance with MSF standards, policies, protocols and procedures.
• Supervising, implementing and improving data security protocols (data saving, firewall, User Access right, backup, security for equipment and software, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency.
• Providing technical support and presenting MSF standards, policies, protocols and procedures to all users. Providing advanced technical support to logistics experts dealing with IT and Telecom systems. When needed, liaise with the Information Systems (IS) Specialist and/or HQ Technical Referent for 2nd line support, as well as with external providers, to ensure any incidents or problems that cannot be solved at his/her level are appropriately escalated.
• Providing educational support (briefing, training and support, etc.) to all users. Providing advanced educational support (briefing, training and support, etc.) to logistics experts dealing with IT and Telecom systems.
• Providing regular activity reports for the sites under his/her responsibility in accordance with MSF guidelines. Updating and archiving all user and ICT (Information and Communications Technology) related documentation due to changes in the IT and Telecom infrastructures.
• Participating in the establishment of the annual budget of the IT and Telecom families. Providing his/her technical expertise in the local purchase process.
• Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points.
• Performing any other task, specific to his/her area of speciality, as defined in his/her job description and according to the line manager.
• Responsible for the maintenance and proper functioning of the MSF internal network (FiWi) in all the MSF premises.
• Focal point for the follow-up and management of the phone fleet, and links with the telecom companies (adding/removing lines, contracts follow-up, troubleshooting).
• Provides emergency remote support during off days if necessary.

Education: Essential secondary education and formal technical training. Certifications in the domain would be an asset.

Experience: Preferably 1-2 years of proven experience in IT. Experience in MSF and/or INGO highly recommended.

Language: Preferably technical English

Knowledge:

• Expertise in latest version of Microsoft Operating System and business applications (Office365)
• Good knowledge of computer hardware and maintenance processes, network theory and their respective protocols, main email systems, IT security best practices and IT service management tools (ITSM)
• Understanding in Server Management (latest version of Microsoft Operating System, Active directory) and virtualization (Hyper-V)
• Understanding of radio telecommunication concepts (HF, VHF, GSM, Satellite)
• Teaching and supporting skills

Acknowledgment:

The tasks and responsibilities mentioned in this job profile are not exhaustive, other tasks or accountabilities can be required temporarily by the line manager and/or the functional manager according to the needs of the mission without a new job profile. This document can be modified over time according to changes in the organization, the mission and/or the project. Changes will be formalized in a new job profile. The job profile is an integral part of the contract.

!!! Please note that your application will only be considered if you filled in this application's Google Form and uploaded all the required documents through the survey !!!

In order to apply for this position, please fill in the form and upload the documents using this link: https://forms.gle/emRSEFcyixjG4KLU6