About Mercy Corps Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

The Program / Department / Team (Program / Department Summary) Mercy Corps has been operational in Sudan since 2004 and currently leads humanitarian assistance and longer-term development efforts in conflict-affected South Darfur, Central Darfur, South Kordofan, North Kordofan, Kassala, Gadarif, and Khartoum States, supporting host communities, IDPs, returnees and refugees. Mercy Corps’ current areas of programming include food security and livelihoods, WASH, health, nutrition, peace building and protection, resilience, and Market Systems Development. The Position (General Position Summary) The Operations Officer is responsible for all facilities & office management functions and logistics (asset management, fleet management and warehousing) functions in a specific field office.

Essential Responsibilities: 

Promptly process service and goods purchase requests for the respective office in coordination with procurement.

• Manage the fleet and the movements and ensure the travels for national and international Mercy Corps or official visitors as per the movement plans.

 • Must have a clear understanding of all Mercy Corps policies and operation requirements.

 • Any coordination required with multiple stakeholders (internal/ external) for commodities movement for and to warehouse. • Assist in purchasing items required for office operation in coordination with procurement.

 • Receive and certify all purchases made by Mercy Corps in the field office for operation use.

 • Document all Logistics procedures and keep file copies of all documentation. 

• Responsible for Fleet management and reporting. Docusign Envelope ID: 4ADD3453-817D-4A03-841B-133F1E59F0C9 • Responsible for Warehouse management and reporting. 

• Responsible for Assets and Inventory management and reporting. 

• Responsible for admin, facilities management and facility contracts for Mercy Corps offices, guesthouses and warehouses. • Maintain a clear record of all leases. 

• Assist in operation utility bills like water and power bills. 

• Manage the transportation of goods/supplies in Mercy Corps operational areas and to beneficiaries.

 • Ensure that commodities stored in the warehouse/storage are safe and in good condition. 

• Contributes to team effort by accomplishing related results as needed.

STRATEGY AND PLANNING 

● Work with the regional senior leadership team to develop and support the regional strategy.

 ● Mobilize support services and risk management resources to enable country and regional leadership teams to execute their respective strategic priorities.

 ● Lead the development and administration of regional and country level reports on key finance, operations and human resources indicators.

 ● Manage and administer regional core budgets in coordination with regional and global leadership.

 ● Lead on measurement and analysis of regional key performance indicators to inform strategic decision making.

REGIONAL SYSTEMS AND SUPPORT FUNCTIONS

 ● Ensure that effective systems are in place in all country offices for the adequate management of human resources, financial and operational field support functions.

 ● Review and support country team adherence to Mercy Corps and donor policies and procedures. 

● Capture and disseminate best practices on operations, finance and HR systems across country teams to ensure highest quality and standards. 

● Provide dedicated support to country teams in the event of an emergency or startup of a complex program that requires additional resources. 

● Collaborate with country finance leads in producing bi-annual master budgets.

HUMAN RESOURCES

 ● Support Mercy Corps global and regional initiatives for human resources, including safeguarding and talent development. 

● Collaborate with the people team to promote staff access to high quality learning opportunities, with a special emphasis on national team member development.

 ● Assist with the on-boarding of senior team members, ensuring they are set up for success and familiar with agency systems, procedures, and protocols.

RISK MANAGEMENT 

● Engage and support countries across the region to ensure that adequate risk management systems are in place. 

● Collaborate with country leadership to support preparedness and response to major disruptive events. 

● Engage with country teams on the internal audit process to track findings and ensure country team compliance with IA findings and recommendations.  

● Engage with country level Ethics and Assurance managers as well as the global Ethics and Assurance department to track and analyze trends and needs across countries.

SAFEGUARDING RESPONSIBILITIES 

● Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.

 ● Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members. 

● Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.

Supervisory Responsibility: Cleaners and Guards. Accountability Reports Directly To: 

Operations Manager Works Directly With: The drivers, the cleaners. Accountability to Participants and Stakeholders Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring, and evaluation of our field projects.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, and other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

 ● Describe 5-7 specific requirements for this position in bullet points (hard skills).

 ● Include minimum education, experience, etc.

 ● Internationally recognized qualification in project or program management, or a commitment to obtain the qualification in the early months of work. 

● Knowledge of Sphere standards and other training in humanitarian response preferred.

Success Factors 

Define the specific behavior and attitudes critical to success in the position at the time of hire and as they develop over time in paragraph form (soft skills).

Living Conditions / Environmental Conditions

The position is based in LOCATION and it requires up to 40% travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited.  Housing for this role is in individual housing and staff will have access to good medical services, and the living situation is of a high standard. 

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Team Efficiency and Effectiveness 

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact. 

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).