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Relief International

Relief International (RI) is an international non-governmental organization US and UK based, working in the humanitarian field since 2004 in Sudan, providing emergency relief and early recovery activities to internally displaced persons (IDP) and rural communities, focusing in lifesaving health and nutrition services. RI is looking for qualified candidates to fill the vacancies mentioned herewith

 Vacancy No: 1
 No. of Post: 1
 Duty Station: Khartoum
 Duration: 10 months
 Closing Date: 02 April 2023




Relief International specializes in relief and development programs that benefit people in acute distress. A registered non-profit in the US, UK, France and Belgium, our work targets those fragile countries or communities that suffer from recurrent man-made or natural crises that impede human development. The people we serve live in seventeen countries across the Middle East, Africa, and Asia where the debilitating effects of political instability, forced displacement, and natural disasters are pervasive. Often, RI is the only organization providing healthcare, education, logistics, energy, capacity building, economic development, sanitation, and many other forms of assistance to these highly vulnerable communities.


RI’s Head Office:

Our head office is referred to as a Global Support Office (GSO) and comprises a team which operates out of five office locations: Los Angeles, Washington D.C, London, France and Belgium. This geographical mix fosters collaboration and maximizes the resources we are able to deploy for the delivery of services in the countries where we operate. 


RI in Sudan

Since 2004, RI has been working with vulnerable communities across Darfur to deliver healthcare, secure access to clean water and food, improve basic hygiene practices, and create employment opportunities. Our teams provide primary healthcare, vaccinations, family planning, and care for expectant and new mothers at 47 locations. We also build local capacity by training national health service providers and conducting community-wide campaigns on disease prevention and healthy practices All programming is designed with the aim of building long-term local capacity to ensure services and care continue beyond the lifetime of the project - please visit our website for more information.


 Duties and responsibilities:



Following an assessment of RI practice in 2018, a Staff Care Policy was launched in 2019 and a global Staff Care team was formed. This team was charged with: developing and implementing a 2-year Staff Care Plan to deliver on the commitments set out in the Policy; and delivering foundational Stress Management/Self Care workshops to staff across all our programming countries. The main gap in our current Staff Care approach is that, while GSO staff and international staff can access psychological support services via an external EAP (Employee Assistance Program) no such resource is available to local national staff. We need to address this, since one of the commitments in the Staff Care Policy is to provide staff in all of our programming countries with access to professional psychosocial support and counselling when needed.



For the reasons set out above, RI is now seeking to engage professional providers of psychosocial support services with whom we can establish a formal and long-term relationship. Our aim is to strengthen organizational and individual resilience and to better support our staff who work in challenging roles and often in fragile settings.  We wish to establish relationships with providers who are based in Sudan RI operation Areas.

Please note, therefore all services will need to be provided remotely and or live in the different locations where RI operates.

The services we wish to commission would consist of:

  1. An ‘Introductory Webinar’ by the potential provider for RI staff (not more than 1-2 hours in length) to explain who they are, how they will work with employees, what kind of counselling support they can offer and so on, in order to build rapport with the team, even if at a distance, and to gain their trust.  In areas where there are very large numbers of staff, the webinar may need to be run twice or more.


  1. An on-call service to provide remote crisis counselling for local national staff who have suffered some personal trauma or challenge, whether this is related to their home life or working life. We would expect 1-3 counselling sessions to be standard, based on clinical need.  In cases of significant trauma, if the therapist deems that further sessions are essential, this would need to be approved case-by-case, in advance, by GSO.   While it is difficult to predict the number of staff who might access remote counselling, a working assumption is that this could be between 3% to 5% of staff in any given country (during the current pandemic, for example, there is likely to be higher uptake of counselling services).

Providers are requested to quote costs for:

  • 1-3 sessions per individual employee
  • A package of sessions that could be drawn upon by several staff members (e.g. 20; 30; 40 sessions over 10 months)

Also, in the case of a traumatic event affecting a group of staff, we require costs for:

  • A one-day visit to a program location where the risk of burn-out is high, to deliver group support (e.g. resilience building; or coaching on working in high stress environments).  This would be relevant in, for example, the early phases of a humanitarian emergency.
  • A longer visit - e.g., 2-3 days - to a program location when there has been a significant traumatic event affecting a large group of staff. The purpose would be to provide relevant interventions such as psychological team debriefings; one-to-one trauma counselling; resilience and recovery workshops and so on


 Minimum Qualification, Skills and Experience Required:

We are seeking providers who can demonstrate that they have:

  • The relevant professional qualifications and experience, as well as evidence of good standing.
  • Experience of a full range of psychosocial support services including: critical incident response; trauma recovery; resilience building; working with survivors of SEA; and in-person crisis and supportive counselling more generally.
  • An understanding of the culture and context in which our staff work.
  • Willingness to travel on occasion to remote locations and fragile settings.
  • Have demonstrated experience providing similar services to INGOs in Sudan, and particularly North Darfur and Blue Nile states.
  • Fluency in the relevant languages (Arabic & English)



RI operates a formal Procurement Policy, therefore in seeking providers of psychosocial support services for our country program staff, we will be required in all cases to obtain competitive quotes and assess the costs/benefits of each of those.

RI Values:

We uphold the Humanitarian Principles: humanity, neutrality, impartiality, and operational independence. We affirmatively engage the most vulnerable communities. We value:

  • Inclusiveness
  • Transparency and Accountability
  • Agility and Innovation
  • Collaboration
  • Sustainability



To apply: Please, submit your CV, work certificates and qualification online through sudanjob.net a telephone contact number and three professional referencesclosing date: 02.04.2023, at 14:00 

  • Only short-listed candidates will be contacted for the interview. To find out more about Relief International please visit our website at http://www.ri.org

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