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Assistant Passenger Services Manager

NASPORT believes that its employees are the key driving force behind its success and invests in training and development programs regularly. We offer our employees exciting opportunities to learn and broaden their experience thus contributing to their car

 Vacancy No: 1
 English Language: Fluency in English (speaking, writing and reading) is required.
 Section/Unit: Passenger Services
 Grade Level: 15
 Supervisor: Passenger Service Manager
 No. of Post: 1
 Duty Station: Khartoum
 Duration: One Year Renewable
 Closing Date: 15 August 2022


  • The purpose of this role is for ensuring delivery of quality customer services for all customer airlines. Ensuring of passenger and baggage handling activities by employees in passenger service section are in accordance with the customer airlines, Airport authority, IATA requirements. Maintain, develop and implement Airport Delivery standards comply With ICAO, NAS, and Customer airlines standards. Ensuring of improvement in delivering quality customer service, communicate and meet airlines managers.
  • Direct and lead the team for the accomplishment of the set goals.

Emphasis must be placed upon the provision of highest levels of quality customer service combined with safety in the working environment.

 Duties and responsibilities:


  • Manage all aspects of customer airlines daily operation by monitoring, directing and

Controlling the activities of assigned personnel in Passenger Services Department. Performs managerial duties and exercise financial authority at The level established by Management for the position.


  • Ensure, the management of operational safety and security, policies, programmers, processes and/or procedures of the Provider are administered and/or implemented;


  • Ensure Passenger Handling operations are Supervised and controlled.  All operations are conducted in accordance with requirements of relevant authorities and/or the customer airline(s).


  • Implement management system which  ensure safety and security in operations, processes that ensure continual improvement of the station management system and levels of safety  and security in station operations in accordance with corporate policy


  • Overall management of Passenger Handling activities, ensuring that sufficient manpower is available to meet the day-to-day operational requirements and that company and airlines standards and procedures are correctly maintained and applied.


  • Receives updates of various airline procedures, disseminate information to subordinates and

ensures that company operational procedures  and airline standards are followed and those

operational requirements are met.


  • Receives daily report from immediate subordinates regarding the activities of passenger handling. Monitors discrepancies, take action to ensure that services provided are maintained at the highest standard


  • Follows up with airline representatives with regard to complaints related to operational issues and takes necessary action.


  • Responsible with in the management system for liaison with relevant regulatory authorities,

             Customer airlines and other operationally relevant external parties.


  • Ensure an effective communication system exists to ensure exchange of relevant operational information and data between managers, operational managers and front line personnel.


  • Prepare and monitor capital and manpower budgets and performs special duties and assignments as directed by management. Includes estimating expense and manpower requirements for management approval and monitoring adherence to approved budgets.


  • Responsible to ensure the current edition of the operations Manual of NAS and customer airlines as applicable, is accessible in a usable format for employees reading.


  • In the absence of GM & COO all functional responsibilities of Passenger services shall be carried through.


  • Responsible for exercising due diligence towards Health & Safety of self & others in the organization as well as environmental protection issues.


  • Responsible for Safety & Quality of the function/ Task performed.


  • Responsible to comply with the applicable laws, regulations and procedures of NAS and their customers.


  • Responsible for reporting to his superiors' on occurrences, events, violations and acts that may affect safety and company reputation.


  • Accountable for ensuring the application of explicit Integrated Management system (Quality, Environmental & occupational Health & safety) i.e. Management policies, Processes & Procedures in accordance with NAS' Integrated Management System 
  • Responsible to comply with the applicable laws, regulations and procedures of NAS and customers
  • Responsible for exercising due diligence towards Health & Safety of self & others in the organization and also environmental protection.
  • Responsible for Safety & Quality of the function/ Task performed.

Responsible for reporting to his superiors' occurrences, events, violations and acts that may affect safety, security and company reputation.

 Minimum Qualification, Skills and Experience Required:


  • Education
  • University Degree or any other equivalent
  • Professional Experience
  • 5 years experience in Passenger Services with an airline or an airport.
  • Proficiency in computer.
  • Aviation knowledge.


  • Excellent knowledge in the overall activities in Passenger handling, Airport handling
  • Refers to other skills required i.e. computer, etc.,


Interested candidates who meet the above criteria should submit application including Position name through Afaroug@nascorporate.com  or to HR Department All application should be submitted before the 15 Aug 2022. Only qualified and short listed candidates will be contacted

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