- Manage all aspects of customer airlines daily operation by monitoring, directing and
Controlling the activities of assigned personnel in Passenger Services Department. Performs managerial duties and exercise financial authority at The level established by Management for the position.
- Ensure, the management of operational safety and security, policies, programmers, processes and/or procedures of the Provider are administered and/or implemented;
- Ensure Passenger Handling operations are Supervised and controlled. All operations are conducted in accordance with requirements of relevant authorities and/or the customer airline(s).
- Implement management system which ensure safety and security in operations, processes that ensure continual improvement of the station management system and levels of safety and security in station operations in accordance with corporate policy
- Overall management of Passenger Handling activities, ensuring that sufficient manpower is available to meet the day-to-day operational requirements and that company and airlines standards and procedures are correctly maintained and applied.
- Receives updates of various airline procedures, disseminate information to subordinates and
ensures that company operational procedures and airline standards are followed and those
operational requirements are met.
- Receives daily report from immediate subordinates regarding the activities of passenger handling. Monitors discrepancies, take action to ensure that services provided are maintained at the highest standard
- Follows up with airline representatives with regard to complaints related to operational issues and takes necessary action.
- Responsible with in the management system for liaison with relevant regulatory authorities,
Customer airlines and other operationally relevant external parties.
- Ensure an effective communication system exists to ensure exchange of relevant operational information and data between managers, operational managers and front line personnel.
- Prepare and monitor capital and manpower budgets and performs special duties and assignments as directed by management. Includes estimating expense and manpower requirements for management approval and monitoring adherence to approved budgets.
- Responsible to ensure the current edition of the operations Manual of NAS and customer airlines as applicable, is accessible in a usable format for employees reading.
- In the absence of GM & COO all functional responsibilities of Passenger services shall be carried through.
- Responsible for exercising due diligence towards Health & Safety of self & others in the organization as well as environmental protection issues.
- Responsible for Safety & Quality of the function/ Task performed.
- Responsible to comply with the applicable laws, regulations and procedures of NAS and their customers.
- Responsible for reporting to his superiors' on occurrences, events, violations and acts that may affect safety and company reputation.
- Accountable for ensuring the application of explicit Integrated Management system (Quality, Environmental & occupational Health & safety) i.e. Management policies, Processes & Procedures in accordance with NAS' Integrated Management System
- Responsible to comply with the applicable laws, regulations and procedures of NAS and customers
- Responsible for exercising due diligence towards Health & Safety of self & others in the organization and also environmental protection.
- Responsible for Safety & Quality of the function/ Task performed.
Responsible for reporting to his superiors' occurrences, events, violations and acts that may affect safety, security and company reputation.
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