Under the guidance and direct supervision of the ICT Analyst, the ICT Support Clerk provides ICT and administrative support services to the ICT unit, provides daily technical support to users of information management tools and technology infrastructure in a large Country Office. The ICT Support Clerk promotes a client-oriented approach. The ICT Support Clerk works in close collaboration with the Front Office, Management Support and Business Development, Programme and Operations teams in a large CO and UNDP HQ staff for resolving ICT-related issues.

Summary of key functions: -Support to implementation of ICT systems -Effective functioning of the CO hardware and software packages -Support to networks administration -Provision of administrative support -Facilitation of knowledge building and knowledge sharing 1. Supports implementation of ICT management systems and strategies, focusing on achievement of the following results: -Compliance with corporate information management and technology standards, guidelines and procedures for the CO technology environment. -Provision of inputs to the result-oriented Unit workplan. 2. Ensures effective functioning of the CO hardware and software packages, focusing on the achievement of the following results: -Performance of routine technical tasks, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs. -Support in the installation of commercial and in-house developed software and related upgrades -Support to users in backing up and restoring their files, as well as in virus detection, removal and prevention. 3. Supports networks administration, focusing on achievement of the following results: -Response to user needs and questions regarding network access. -Assistance in backup and restoration procedures for local drives. Maintenance of backup logs. Assistance in off-site storage of backups. 4. Provides administrative support, focusing on achievement of the following results: -Maintenance of an up-to-date inventory of software and hardware. -Maintenance of a library of ICT related reference materials. -Maintenance of the inventory and stock of supplies and spare parts -Provision of ICT support to key events. -Maintenance of Unit’s files, logs -Preparation of routine correspondence, faxes, memoranda and reports in accordance with CO SOP. -Extracting, inputting, copying and filing data from various sources. 6. Ensures facilitation of knowledge building and knowledge sharing in the CO, focusing on achievement of the following results: -Participation and assistance in the organization of training for the CO staff on ICT issues. -Contributions to knowledge networks and communities of practice. IV. Impact of Results The key results have an impact on the overall efficiency of the Country Office including improved business results and client services. V. Competencies and Critical Success Factors Corporate Competencies: -Demonstrates commitment to UNDP’s mission, vision and values -Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability Functional Competencies: Knowledge Management and Learning -Shares knowledge and experience and provides helpful advice to others in the office Development and Operational Effectiveness -Ability to provide basic IT support services -Good administrative skills -Ability to review a variety of data, identify and adjust data discrepancies -Good knowledge of PC/LAN operating systems, Microsoft Windows, corporate ICT security and viral protection systems, knowledge of web applications and network administration, ERP -Ability to work in a team environment. Leadership and Self-Management: -Focuses on result for the client and responds positively to feedback -Consistently approaches work with energy and a positive, constructive attitude -Demonstrates openness to change and ability to manage complexity

VI. Recruitment Qualifications Education: Secondary education with specialized formal training on IT systems, business software (Microsoft Office) and web-based applications, ICDL certification. Experience: 2-3 years of relevant working experience in IT and administration. Language Requirements:Fluency in the UN and national language of the duty station.

Only short-listed candidates will be contacted. Women Candidates are highly encouraged to apply. Notice: UNDP, as a matter of pracstisce, does not charge and application processing fee att any stage of the recruitment process.

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