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Duties and responsibilities:
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Dealing with all questions in this area
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Identifying relevant problems and issues and assisting in formulating implementation-oriented solutions
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Further developing instruments and assisting in introducing innovation and change
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Managing knowledge by disseminating and documenting know-how, experience and information
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Ensuring that IT including the server, network and a management systems operate and function correctly
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implementing and complying with GIZ IT standards
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Regularlyupdatingcomputersoftware
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Providing technical support to projects and programs by dealing with questions and problems relating to IT and databases
Within these responsibilities, tasks include:
Hardware relatedtasks
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Makes sure all hardware is up to date in accordance with current GIZ standards (laptops, servers and all desktop computers)
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Deals with maintenance, purchase and improvement of server, PCs notebooks, printers, digital cameras, scanners and other hardware components
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Discusses possible new purchases of or improvement to hardware and network equipment with the Administrative Director, based on the requirements and recommendations outlined in GIZ’s IT guidelines
Software relatedtasks
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Implements, maintains, configures, and assists to purchase all standard GIZ software (e. g. APS, AMS, MS Office, WinPACCS, SAP, PROSOFT, COSOFT)
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Tests new or upgraded software and updates all software to the latest versions
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Establishes/ maintains proper back-up systems and ensures system security
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Ensures that the anti-virus software is updated periodically
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Maintains and updates existing websites
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Coordinates necessary modifications to the existing home page in consultation with office management and the project or programme managers
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Server-Administration-Skills (Server 2012/ Server 2016)
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Active-Directory Installation/ Administration
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Domain Controller Administration
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Network Attached Storage (NAS) administration
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File- and Printer-Sharing Networking
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Installs/ manages and maintains a local area network (LAN) including its VLANs and WLANs.
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Consults suppliers to guarantee the availability of the network, telephone system and IT hardware
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Maintains market research on quality and economical prices and advises procurement on purchase of IT equipment
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Trains GIZ staff on IT issues, provides starter training for office support staff
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Installs, manages, and maintains the general administration of the entire system, including server, network equipment (switches, router,gateways, firewalls, wireless access points) and VoIP equipment (IP PBX, IP phones and VoIP gateways)
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Back up data and deals with the problem of data security
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Handles troubleshooting and solving of all computer and internet related problems, prepares information needed and maintains telephonic support
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Ensures that an IT emergency service is available
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Notifies the GIZ IT help desk of fundamental problems with GIZ IT applications
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Gives advisory assistance to projects on matters that concern electronic data processing
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Keeps an inventory of hard and software and updates list as soon as changes occur
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Documents the installation and settings on the server and all computers
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Performs other duties and tasks at the request of the management
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Minimum Qualification, Skills and Experience Required:
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BSc in IT, Computer or any related field
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Familiarity with IT Hardware and Software systems, IT network systems and database software
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Fluency in spoken and written English language
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Previous experience in managing IT system in a large organization, international organization or NGO will be an advantage
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Minimum of 1-4 years’ experience in IT
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Good knowledge of windows operating systems, including Microsoft applications
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Basic understanding of specific GIZ software (SAP, APS, AMS, PACCS, etc.) and the GIZ intranet
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Certificates are an additional asset
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Willingness to upskill as required by the tasks to be performed as agreed with management
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