ABOUT WFP
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
In emergencies, WFP gets food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters. After an emergency, WFP uses food to help communities rebuild their shattered lives. On average, WFP reaches more than 80 million people with food assistance in 75 countries each year. The organization has the global footprint, deep field presence and local knowledge and relationships necessary to provide access to nutritious food and contribute to the lasting solutions, especially in many of the world’s most remote and fragile areas.
ORGANIZATIONAL CONTEXT
WFP’s greatest strength is its 14,000 dedicated people working tirelessly around the world to reduce hunger, often under difficult conditions where security threats and risks to personal safety are considerable. The global context in which WFP operates is rapidly changing which means the need for effective people management is becoming more important than ever before. In this context, WFP launched its People Strategy in November 2014. It articulates key strategic focus to build an engaged workforce, with the right skills, in the right roles enabling WFP to continue fulfilling its humanitarian response role while simultaneously building its capabilities to address the long-term goals of Zero Hunger.
JOB PURPOSE
To support telecommunications services in order to facilitate efficient implementation of security processes and procedures.
KEY ACCOUNTABILITIES (not all-inclusive)
1. Coordinate with WFP Security staff and/or UNDSS Radio Room, to facilitate accurate and efficient security-related information flow following established standard operating procedures.
2. Responsible for monitoring and channelling all radio communications including tracking of WFP vehicle and staff movement, to ensure efficient 24-hour coverage of telecommunications services.
3. Produce regular and ad hoc reports including daily radio checks, and assist in preparation and dispatch of the summary of security incidents and other information to staff, to facilitate accurate, efficient and concise communication and information flow.
4. Provide efficient support and training to users on telecommunications equipment and procedures including Minimum Operating Security Standards (MOSS) requirements, to ensure effective use of telecommunications equipment.
5. Maintain inventory and provide recommendations for potential improvements, to support efficient planning and keep WFP telecommunications equipment operational.
6. Create and maintain databases (e.g. lists of call signs, addresses, telephone numbers, wardens, etc.), to ensure accurate information is available at all times.
7. Follow established emergency response processes and procedures, to ensure prompt assistance in case of emergencies.
OTHER SPECIFIC JOB REQUIREMENTS
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Very good typing skills, training in radio communications, facsimile machines and their operation
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Good working knowledge with computers, in particular word processing and Microsoft Office products.
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Very good working knowledge of both, spoken and written English and Arabic.
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At least six months experience in HF and VHF radio communications, voice systems and facsimile operations with a large organization or with other UN organization.
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Ability to work in a multicultural team environment, with good sense of initiative and ability to plan and use own discretion.
4Ps CORE ORGANISATIONAL CAPABILITIES
Purpose
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Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
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Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
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Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
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Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.
People
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Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
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Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
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Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
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Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.
Performance
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Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
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Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
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Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
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Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.
Partnership
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Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
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Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
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Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
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Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.
FUNCTIONAL CAPABILITIES
N/A
STANDARD MINIMUM QUALIFICATIONS
Education: Completion of secondary school education. Technical training in communication equipment or other work related areas.
Experience: Four or more years of progressively responsible work experience in telecommunications/radio operations, information technology, or other relevant field of work.
Knowledge & Skills:
• Good knowledge in the telecommunication operations and procedures and high standard computer literacy.
• Ability to operate and maintain telecommunications equipment including installation works.
• Good communication skills; ability to provide short briefings and communications clearly and concisely, both orally and in writing.
• Ability to multi-task, and respond simultaneously and in a timely fashion to demanding job requirements.
• Ability to prioritize a heavy workload, demonstrate judgement, initiative, alertness and emotional stability, especially in emergency situations.
• Good coordination and control skills to act swiftly and adequately in case of emergencies and resolve operational issues promptly.
• High sense of discretion and integrity.
• Client orientation and ability to establish effective working relationships in a multi-cultural, multi-ethnic environment.
• Ability to work in a team.
Language: Fluency (level C) in the UN language in use at the duty station and in the duty station’s language, if different.
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE
N/A
TERMS AND CONDITIONS
Under the direct supervision of the Head of Area Office and the technical supervision of the ICT Officer, the incumbent shall be responsible for the following duties:
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Operate radio networks, telex/fax machines, satellite phones and systems and receive and dispatch their messages
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Follow standard WFP communication procedures of tracking vehicle movements and act as focal point for radio communications
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Type, distribute and log properly all incoming/outgoing radio/telex/fax messages to concerned WFP personnel/registry
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Maintain chronological files for all incoming and outgoing facsimile/telephone and radio messages
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Train as required other personnel in use of facsimile/radio and satellite (telephone) equipment
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Monitor the proper use of all radio network, communication equipment and report as appropriate
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Operate the WFP telephone switchboard
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Provide monthly reports on activities
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Ability to handle a large volume of work quickly and accurately under time constraints. Courtesy, tact and the ability to work effectively with people of different national and cultural backgrounds
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Perform other related duties as required
Submission Guideline
Interested applicants can apply through the vacancy announcement posted on WFP Career Web-Site using the following links:
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Applicants must ensure filling the mandatory sections, attaching the CV and/or PH11, answer the pre-screening questions and agree on the legal statement prior to submitting the application.
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Only Sudan Nationals meeting the essential qualifications of the position are invited to apply
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Qualified female candidates are highly encouraged to apply.
