- Job closed -


Customer Support Consultant - (PSSR)
Hiba International Recruitment Company Ltd
We Secure You Best Future In Your Career

 Vacancy No: HIBA-02326
 Duty Station: Upcountry
 Closing Date: 12 March 2017

 
 Background:

Job Purpose:

·         To fully extend & maintain company after sales support (franchise & non-franchise) to all customers in a win-win manner to obtain benefits for both parties.

 



 
 Duties and responsibilities:

·         To promote the after sales & aftermarket sales by attracting the potential customers.

·         To achieve the agreed set of benchmarks.

·         To lock customers in and competitors out through distinguished after sales support organized by contracts/ agreements.

·         To create and maintain business generation oriented relations with fleet customers to pave the way for new sales in all aspects: new vehicles, tires, batteries, accessories & service.

·         To set & submit quarterly action plans promoting the performance in his area of activity.

·         To provide the customers with technical support and guidance in proper vehicles utilization and applications to enhance greater productivity or lower costs.

·         To efficiently contribute in conducting field fix and campaigns, recalls and service measures.

·         To maintain proper & updated product & customers population guide.

·         To maintain proper & updated record for the competitors’ prices, rates, packages & any other promotional activities.

·         To manage after sales tender activities through close follow up, bidding & negotiating.

·         To assist and back up the indoor team in handling customers and reaching conflict customers and resolve pending issues.

·         To efficiently contribute in all campaigns.

·         To coordinate & lead field activities with regards to the technical & mobile teams site visits & temporary residence at customer’s custody.

·         To respond to customers and team members calls and requests in a timely manner with a great sense of urgency.


 
 Minimum Qualification, Skills and Experience Required:

·         University Degree in Business related field

·         Driving license

·         At least2- 4 years of related experience in retail sales environment

·         Communication & public relations skills.

·         Computer skills.

·         Good English level.

·         Good reporting & presentation skills.

·         Ability of frequent travel to field

·         Understands and applies the concept of completed staff work.


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