ITO AMS Planning & Solution Specialist For Telecommunication Company 

·         Other ad-hoc meetings if needed

·         Organize advanced product training

·         BO daily, weekly, monthly report design and improvement

·         Create and optimize the work flow

·         Give technical support to BSS team

·         Escalate the trouble ticket to CARE when BSS team cannot solve it, and supervise it until it solved

·         Audit troubleshooting, analyze report and preventive guidance to avoid same problem happen again

·         Make preventive maintenance plan and audit the result

·         Audit BSS CR and arrange BSS team to supervise

·         Audit data configuration plan from engineering and ensure BSS team data configuration quality

·         Attend, cooperate and follow up BSS integration, acceptance with project department

Qualification Required:

·         First degree or equivalent in a relevant discipline

·         Minimum of Six (6) years relevant work experience.

·         Customer Expectation Management

·         Vendor Management

·         Configuration Management and implementation of the plan provided

·         Trouble ticket management, Prioritization, Fault diagnosis, Remote fault resolution, Management and control

Skills:

·         Vendor experience of minimum 3 years in fault management,

·         Performance & capacity monitoring, and configuration management.

·         Experience in Ericsson CBV/VAS system operation experience.

·         Experience in system upgrades, expansions and health checks for Telecommunication  BSS Applications

·         Familiar with O&M and technical support work flow

·         Be familiar with ITIL best practice.

·         ITIL certification