- Job closed -


CT FO TL
Hiba International Recruitment Company Ltd
We Secure You Best Future In Your Career

 Vacancy No: HIBA-02164
 Duty Station: Khartoum
 Closing Date: 24 Oct 2016

 
 Background:

CT FO TL For Telecommunication Company 



 
 Duties and responsibilities:

 

·         Attend daily NOC operation meeting& other meetings if needed

·         Train FO engineers, make all the process clear and keep track of the updated processes

·         Ensure all TT are created within SLA

·         Check FO daily, weekly, monthly report and quality improvement; suggest for changing the design of the report to make it better

·         Check FO handover report and quality improvement suggest for changing the design of the report to make it better

·         Check FO engineer's report and SMS, correct it and inform FO manager if any fault

·         Attend in Creation and optimization of work flow; give suggestion to make it clearer and more affective

·         Ensure 7*24 monitoring all network service, such as traffic, signaling, circuits, and availability KPI, etc

·         Ensure FO engineers use the newest fault category and fault grading

·         Ensure FO engineers to escalate all the network problem according to SLA, including availability KPI

·         Ensure all TT are followed and updated according to SLA

·         Audit troubleshooting analyses report and preventive guidance, and train FO engineer how to do trouble shooting

·         Follow the critical network issues and update to FO manager and other stake holders 

·         Make sure that FO preventative maintenance plan is running in proper way and ensure implementation quality

·         Ensure issues found by preventative maintenance are properly escalated

·         Ensure FO team to do Data collection, Network performance collection and 7*24 monitoring

·         Make sure that helpdesk is logging CR correctly and doing necessary post actions after getting approval

·         Make sure FO engineers supervise the service during CR implementation, and verify the service status after CR finished

·         Attend the CR meeting; and get the required pre-approval and approval

·         Ensure FO team to supervise and follow up all network equipment integration, ATP with project department.

·         Ensure all the site access are under FO control and have reference number

·         Ensure FO engineers to supervise network service status during site access

·         Ensure all network problem caused by site access are properly followed

·         Submit a good and reasonable shift plan, especially during holidays and festival

·         Ensure shift plan implementation quality

·         Guarantee the quality of shift handover and teach the FO engineers how to do it.

·         Manage FO team when on duty

·         First responsible for fault management of level1 and,L2 important outage

·         Follow with BO, FM, FLM managers

·         On time updating of FO manager about network status

·         Responsible person for checking all TT escalation

·         Send SMS on time and correct

·         All TT has ESC,RES, every 2Hr

·         Send update to related person according alarm level

·         Manage, Follow, Escalate CR Issue as Owner and send the list of CR to related team  and update the report for calling result

·         Check whether all engineers are present on the shift and no delay and inform FO manger for any case and Responsible for FO evaluation (partially)

·         Monitor the handover of FO , is it done and checked with both shift

·         Check daily report sending on time and accurate

·         Exco report should be check daily in the server

 


 
 Minimum Qualification, Skills and Experience Required:

        Qualification & Requirements:

 

·         Bachelor Degree in Engineering (Electrical & Electronics) / Bachelor Degree in Telecommunications

·         Bachelor Degree in Computer Science

·         ITIL Foundation qualified is desirable

  • 6 to 8 years of relevant working experience
  • Detail knowledge in GSM, 3G and IP
  • Detail knowledge in Transmission : Microwave, Optical, Leased Lines
  • Good knowledge of network topology, traffic handling capabilities and traffic characteristics
  • Good knowledge of network performance / configuration parameters and their interpretation and use
  • Network service / performance focused
  • Good knowledge about network operation processes and interfaces
  • Good knowledge of network implementation / integration processes

 

           Skills

·         Performance management

·         Communication skills at CxO level

·         Customer Expectation Management

·         Be able to train others

·         High level leadership skills(be able to manage a team of 30+)

·         Excellent reporting and planning skills

·         Time management

·         Fault management

·         Good analytical and investigation technique

·         Excellent team player

·         Decision Making Skills

 


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