- Job closed -


End User Support TL
Hiba International Recruitment Company Ltd
We Secure You Best Future In Your Career

 Vacancy No: HIBA-02159
 Duty Station: Khartoum
 Closing Date: 05 Oct 2016

 
 Background:

End User Support TL For Telecommunication Company 



 
 Duties and responsibilities:

·           Team Management

·           Troubleshoot and resolve network access and server issues.

·           Proactively assist in service desk duties, supporting printers, hardware, software and related technical issues at the desk side.

·           Install and configure operating systems and other business related software on End User computing devices.

·           Ensure all client applications are at the current software patch levels in line with the Customer's Enterprise software Update policy.

·           Configure, set up and troubleshoot e-mail access.

·           Configure and set up of hardware such as End User computers, printers (network and dedicated) and other peripherals.

·           Data back-up and recovery of user data stored on End User devices on to removable medium will be performed as part of regular IMAC activities.

·           Detect, diagnose and correct computer hardware, software, and peripheral errors.

·           Replace any in-scope hardware device which is not working in accordance with the agreed Service Levels.

·           Plan, schedule and execute preventative maintenance of computers and peripherals.

·           Provide regular progress reports on key issues and provide recommendations on new enhancements that would improve the efficiency of the systems.

 


 
 Minimum Qualification, Skills and Experience Required:

Qualification Required:

·         First degree or equivalent in a relevant discipline.

·         Minimum of Six (6) years relevant work experience.

·         ITIL certification is a plus.

 

Skills:

·         Be familiar with day to day operation on end user support domain.

·          Depth sense on clients’ satisfaction maintenance & management.

·         Be familiar with ITIL best practice.


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