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Background: End User Support TL For Telecommunication Company |
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Duties and responsibilities: · Team Management · Troubleshoot and resolve network access and server issues. · Proactively assist in service desk duties, supporting printers, hardware, software and related technical issues at the desk side. · Install and configure operating systems and other business related software on End User computing devices. · Ensure all client applications are at the current software patch levels in line with the Customer's Enterprise software Update policy. · Configure, set up and troubleshoot e-mail access. · Configure and set up of hardware such as End User computers, printers (network and dedicated) and other peripherals. · Data back-up and recovery of user data stored on End User devices on to removable medium will be performed as part of regular IMAC activities. · Detect, diagnose and correct computer hardware, software, and peripheral errors. · Replace any in-scope hardware device which is not working in accordance with the agreed Service Levels. · Plan, schedule and execute preventative maintenance of computers and peripherals. · Provide regular progress reports on key issues and provide recommendations on new enhancements that would improve the efficiency of the systems.
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Minimum Qualification, Skills and Experience Required: Qualification Required: · First degree or equivalent in a relevant discipline. · Minimum of Six (6) years relevant work experience. · ITIL certification is a plus.
Skills: · Be familiar with day to day operation on end user support domain. · Depth sense on clients’ satisfaction maintenance & management. · Be familiar with ITIL best practice. |
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Opportunities & Careers It’s Our Vision |
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