Job Title: - IT technical support & network administrator
Department: IT
Reporting to: - Group IT Manager

Objective: IT technical support officers maintain the computer systems of large organizations, ensuring that they run smoothly and providing technical support and advice to computer users.
Duties & Responsibilities: -
 Installing and configuring computer hardware operating systems and applications.
 Monitoring and maintaining computer systems.
 Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
 Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
 Replacing parts as required.
 Providing support, including procedural documentation and relevant reports.
 Setting up new users' accounts and profiles and dealing with password issues.
 Working continuously on a task until completion (or referral to third parties, if appropriate).
 Conducting electrical safety checks on computer equipment.
 Monitor networks to ensure security and availability to specific users.
 Install and maintain network hardware and software.
 Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
 Administer desktop computers, printers, switches, phones, personal digital assistants, software deployment, security updates.
 Protects organization's value by keeping information confidential.
 Install, Monitoring and maintain camera’s.
 Configure and troubleshoot email (outlook) for users.
 Take ownership of customer issues reported and see problems through to resolution
 Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
 Ensure proper recording and closure of all issues
 Prepare accurate and timely reports
 Document knowledge in the form of knowledge base tech notes and articles

Knowledge & Experience
 Knowledge of basic computer hardware.
 Experience with desktop operating systems including Windows XP, Ubuntu Linux, and Mac OS X
 Extensive application support experience.
 Working knowledge of a range of diagnostic utilities.
 Good understanding of the organization's goals and objectives.
 Exceptional written and oral communication skills.
 Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
 Strong documentation skills.