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Background: To perform & fulfill the service need & repair to the required quality & stander in the optimum time & cost, showing high efficiency of repair handling aspects that satisfy customer & prove the job is cost effective |
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Duties and responsibilities: 1- To perform the repair & fulfill service need by diagnosing, troubleshooting & evaluating malfunctions & failures. 2- To provide direction, training & guidance to service technicians level I & II. 3- To confirm with customers or service advisors to obtain descriptions of vehicle problems, and to discuss work to be performed and future repair requirements. 4- To exam vehicles to determine wear and extent of damage or malfunctions. 5- To ensure that the shop is in excellent condition in regard to cleanliness, safety, and equipment condition, and conducting periodic spot checks to maintain high-quality service. 6- Test-driving vehicles, and testing components and systems, using equipment such as infrared engine analyzers, compression gauges and computerized diagnostic devices. 7- To prepare job to ensure having all need information , parts, tools & resource that enable performing the repair to the specified stander without any unnecessary delays. 8- To consult the update right source of technical information need when repairing for the job, ordering for the parts or searching for technical information to fulfill the service need. 9- T o keep update with development in tooling, technologies & systems, consulting the right information for quality repair handling. 10- To test, measure& adjust vehicles’ system & components to ensure it is as per required quality & recommended standard. 11- To perform the job within the specified time following the specified procedures& rules (following the manufacturing manual) 12- To record all the work carried out by him in the job card. 13- To sort & dispose or keep the replaced parts in the right place. 14- To initiate the list of required parts & consumables & submit to the team leader. 15- To notify the team leader of any additional work required. 16- To adhere to safety habits & regulations. 17- To adhere to disciplinary regulations. 18- To improve the work environment & stick to the 5(S) implementation i.e.: sorting, systemizing, sanitation, sweeping & sustain. 19- To regularly maintain & inspect the working tools & facility &report to the superior any irregularity. 20- To attend the field jobs whenever it is necessary. 21- To achieve the targeted Productivity average. 22- To prepare the tools, vehicle & the working area before starting the work. To deal with the vehicle & its contents in civilized manner as customer private property |
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Minimum Qualification, Skills and Experience Required: · 5 Years experience in the same position or similar role within a franchise dealership.
· 3 Years Experience in the same position with Bachelor Degree in automotive.
· Vocational Mechanical and Electrical training Certificate or Diploma related to Automotive engineering
· Manufacturer’s certification and qualifications (Mechanical or Electrical) or Diploma in Engineering (Mechanical or Electrical) specific to the required Franchise.
· Excellent English knowledge.
· Use update service Publications & required Service information system.
· Excellent Knowledge of the product application, operation & function.
· Excellent Problem Solving Techniques skills, guiding, communication& reporting skills.
· Optimum Physical Fitness.
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