·         Attend all incoming calls identify them and respond to them accordingly.

·         Deal quickly and efficiently with customer enquiries, complaints by phone and/or email.

·         Expedite customer orders including keeping them informed of delays or early fulfillment.

·         Work during the odd hours in order to meet customers’ requirements, try to resolve their problems and encourage for future business prospects.

·         Proactively foresee possible delays or complications and try to minimize them.

·         Ensure the accuracy of financial records for billing purpose.

·         Follow-up and submission of POD on time.

·         Manifesting waybill printing and entering delivery sheets.

·         Coordinate with Operation and Sales Departments.

·         Entertain walk in customers.

·         Promote services via email and telephone.

·         Maintain high level of punctuality.

·         Maintain consistent, reliable attendance standards.

·         Maintain company and client confidentiality.

·         Any other duties responsibilities as requested/assigned by the line management.