- Job closed -

Customer Account Executive
Hiba International Recruitment
We Secure You Best Future In Your Career

 Vacancy No: HIBA-01454
 Duty Station: Khartoum
 Closing Date: 31 Dec 2014

 
 Background:

 Manage customer inquiries, problems, requests and suggestions; determines appropriate solutions and/or responses.
 Ensure high levels of customer satisfaction by providing smooth customer service to customers as per agreed service standards.
 Negotiate customer claims, initiate billing adjustments in coordination with team leader.
 Grow existing customers, and identify potential customers for supply chain and delivery solutions.
 Develop new customers from both the market and existing customers with business solutions.
 Plan and execute regular maintenance and business development visits to customer.
 Maintain and regularly update customer information.
 Understand all aspects of customers’ business needs, network within customer’s organization to explore customers’ needs and business development opportunities.
 Promote suitable products /solutions and develop solutions for customers involving business units.
 Work with other business units in Aramex, such as ground operations, cargo operations, etc., to ensure proper service delivery to customers.
 Prepare proposals and quotations to customers.
 Ownership of payments collections alongside the Credit Officers.


 
 Minimum Qualification, Skills and Experience Required:

 Bachelor Degree in a related field
 English proficiency
 Must Have a CAR.
 Computer Proficiency: MS office Applications (Word, Excel, Power Point & Outlook)
 Knowledge and Experience in selling Freight, Express products and Logistics
 Previous experience in customer management experience
 Consultancy Selling Skills

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