Vacancy: ICT Supervisor @ Medecins Sans Frontieres Belgium Closing: 01/April/2024

- Job closed -

ICT Supervisor
Medecins Sans Frontieres Belgium

Médecins Sans Frontières (MSF) translates to Doctors without Borders. We provide medical assistance to people affected by conflict, epidemics, disasters, or exclusion from healthcare. Our teams are made up of tens of thousands of health professionals, logistic and administrative staff - bound together by our charter. Our actions are guided by medical ethics and the principles of impartiality, independence and neutrality. We are a non-profit, self-governed, member-based organisation.

MSF was founded in 1971 in Paris by a group of journalists and doctors. Today, we are a worldwide movement of nearly 65,000 people.

www.msf.org/belgium

Gross Monthly Salary: 968.45 USD

Section/Unit: Logistics

Grade Level: 6

Supervisor: Logistics Coordinator

Duty Station: Port Sudan

Duration: 6 months renewable subject to performance and budget

Closing Date: 01 April 2024

Background:

Executing the maintenance, follow-up and monitoring of all IT and Telecom equipment, tools and services, as well as ensuring onsite technical support and training of users under his/her responsibility in accordance with MSF standards, policies, protocols and procedures, in order to guarantee the efficient use of all IT and Telecom services and infrastructure.

Duties and responsibilities:

Monitoring, maintaining and following up on all Information Technology (IT) and Telecom equipment, tools and services in the mission, in accordance with MSF standards, policies, protocols and procedures;
Supervising, implementing and improving data security protocols (data saving, firewall, User Access right, backup, security for equipment and software, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency;
Providing technical support and presenting MSF standards, policies, protocols and procedures to all users. Providing advanced technical support to logistics experts dealing with IT and Telecom systems. When needed, liaise with the Information Systems (IS) Specialist and/or HQ Technical Referent for 2nd line support, as well as with external providers, to ensure any incidents or problems that cannot be solved at his/her level are appropriately escalated;
Providing educational support (briefing, training and support, etc.) to all users. Providing advanced educational support (briefing, training and support, etc.) to logistics experts dealing with IT and Telecom systems;
Providing regular activity reports for the sites under his/her responsibility in accordance with MSF guidelines. Updating and archiving all user and ICT (Information and Communications Technology) related documentation due to changes in the IT and Telecom infrastructures;
Participating in the establishment of the annual budget of the IT and Telecom families. Providing his/her technical expertise in the local purchase process;
Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points;

Performing any other task, specific to his/her area of specialty, as defined in his/her job description and according to the line manager.

Minimum Qualification, Skills and Experience Required:

Education

Essential secondary education and formal technical training. Certifications in the domain would be an asset.

Experience

Preferably 1-2 years of proven experience in IT
English language spoken
Expertise in latest version of Microsoft Operating System and business applications (Office365)
Good knowledge of computer hardware and maintenance processes, network theory and their respective protocols, main email systems, IT security best practices and IT service management tools (ITSM)
Understanding of radio telecommunication concepts (HF, VHF, GSM, Satellite)
Teaching and supporting skills
Mobility

Interested candidates are requested to send the applications with documents; (Updated CV, Educational certificates, work experience certificates, previous employers’ references and copy of their national ID) to:

To apply online here

Via hand delivery of the application through Labour Office, Port Sudan

NOTE: Please note that MSF will Only accept applications and CV submitted in English language. Only shortlisted candidates will be called.

Opening date: 24 March 2024 Closing date: 1 April 2024