The principal objective of the Accountability and Safeguarding Coordinator is to support the Sudan team in Concern’s commitment to accountability and safeguarding with mainstreaming protection as outlined in the Organisational Strategic Plan and oversee the accountability function of Concern Worldwide Sudan, both within the organisation, partners and the communities we work with. This involves ensuring that standard policies and protocols related to protection and safeguarding staff and those we aim to assist are practiced based on core humanitarian standards, Concern’s Code of Conduct and safeguarding policies. The position holder will coordinate with national partners and the Government of Sudan authorities about safeguarding issues with min. protection requirement. They will provide support to project teams across all sectors and geographic locations to ensure they apply adequate safeguarding and min. protection protocol. They will also be responsible for ensuring that new team members have adequate knowledge and information about policies, guidelines and protocols related Accountability and Safeguarding with minimum standard of protection. 

Protection and Safeguarding

• Support Designated Safeguarding Focal Points and Complaint Response Mechanisms Focal Points and Officers to develop and deliver training, support and progress safeguarding action plans.
• Assist in strengthening capacity and learning to prevent sexual exploitation and abuse and child abuse across Concern programmes. 
• Manage and control project budgets related to safeguarding and protection in coordination with project managers, area coordinator and Programme Director, to ensure specific objectives deliver with adequate financial support. Work with colleagues in the field offices to ensure that programmes are safe for children and communities, identifying risks and mitigation strategies and investigating safeguarding allegations when required.
• Support the Programme and MEAL departments to establish, monitor, adapt and improve programmes to ensure protection, safeguarding reflects these activities.
• Advise programme teams on the inclusion and active participation of communities in all phases of the project cycle.
• Provide input for the inclusion of protection and safeguarding components in new proposals.
• Report accurate accountability figures and activities as needed for new grant proposals and existing grant reporting.
• Review and regularly update protection service mapping in our operational areas with the support of field staff. 
• Represent Concern in Protection Cluster and Technical Working Groups.

Feedback Complaint Response Mechanism (FCRM):

• Serve as point of contact and administer various feedback channels (e.g. hotlines, complaint boxes, individual interviews, email).
• Acknowledge, receive and register feedback/complaints.
• Inform stakeholders about confidentiality policy, complaint-handling process, and time frames.
• Categorise and route stakeholder feedback/complaints to responsible staff according to Concern’s policies and standard operating procedures.
• In coordination with relevant FCRM staff, handle complaints in a timely, fair and appropriate manner that prioritises the safety of the complainant and those affected at all stages.
• Facilitate communication with complainants about case status and decisions.
• Throughout the process of intake of complaints/feedback and referrals, ensure applying protection principles for confidentiality of information and safety of beneficiaries.
• Provide to beneficiaries information on third-party services available in the area.
• Facilitate training for staff, partners and suppliers on safeguarding, protection and Concern’s FCRM to ensure it is well understood.
• Consult with field staff and communities in the review, implementation and monitoring of complaints-handling processes.
• Develop and disseminate communication materials on how the mechanism can be accessed and the scope of issues it can address.
• Design and conduct internal training on the FCRM to ensure it is well understood by Concern Sudan staff and to promote a culture in which complaints are taken seriously and acted upon. 
• Supervise and manage CRM officers in field locations and develop periodic work plan based on CWW Accountability guidelines, and accountability related project objectives. 

Manage and control project budgets relevant to Accountability and Safeguarding activities to reach specific objectives in cooperation and collaboration with project managers, area coordinators and the Programme Director.

Emergency response:

Concern is committed to responding to emergencies efficiently and effectively in order to help affected people meet their basic needs, alleviate suffering and maintain their dignity. To this end, when emergencies strike and Sudan program is to respond, all staff are required to actively participate in the response, regardless of location and contribute to the efforts aimed at achieving the humanitarian objective of the organization.

Essential

• University Degree in Gender Studies, Social Science, Community Development or relevant fields.
• Relevant short courses in the required field in concern in a plus (safeguarding policies, Core Humanitarian Standards, Accountability and MEAL etc.)
• Minimum of 5 years hands on experience in working with an International NGO in accountability and gender transformative/equality work in Sudan.
• Management experiences in mainstreaming protection and CRM/Accountability activities with budget control experiences 
• Proven experiences in working with remote, isolated communities, challenging rural context in emergency setting.
• Proven records (CV) to demonstrate working in conflict setting and understanding the complexity of the current humanitarian emergency, and its affects on the safeguarding of vulnerable population 
• Familiarity with, and a supportive attitude towards processes of creating a protective environment for staff and communities and project participants to deliver services.
• Experience and understanding of protection sector function in Sudan including child protection and related gender issues (GBV, SGBV, HIV/AIDS etc.) and its integration in humanitarian programming.
• Understanding of Core Humanitarian and its integration in humanitarian programming.
• Report writing and translation skills in English and Arabic.

Competencies:

Desirable:

• Ability to work in challenging environment, under pressure and in response to changing needs.
• Ability to organize and analyses data systematically (e.g. CRM data) and able to suggest modalities to adaptation to the context/changes of the situation 
• Willingness to undertake regular field visits and interact with different stakeholders, especially primary stakeholders.
• Excellent interpersonal and communication skills 
• Experience in supervising and training teams.

HIV & AIDS :

Concern Sudan Country Programme is committed to respond to HIV & AIDS and to a supportive working environment for those infected or affected. Each staff member is required to contribute to achieving this commitment by: 

• Raising awareness and being updated on HIV & AIDS issues
• Protecting him/herself and colleagues
• Sharing information with colleagues and avoiding stigma and discrimination

  GENDER

Concern Worldwide in Sudan recognizes that the establishment of equality of opportunity between men and women is fundamental to both the achievement of fairness and to poverty elimination.

Therefore, each staff member of Concern is expected to be sensitive to equality issues in their relationships with colleagues and in their work and to participate in implementation of gender mainstreaming plans, both at the workplace and in programs.

member of Concern is expected to be sensitive to equality issues in their relationships with colleagues and in their work and to participate in implementation of gender mainstreaming plans, both at the workplace and in programs.

Concern is an equal opportunity employer. Qualified women candidates are particularly encouraged to apply.

How to Apply

Interested applicants can apply Online through the SudanJob website,or labour office Port Sudan.

 Confidentiality:

Except in the normal duties of work, information relating to the practices and business of Concern Worldwide must not be disclosed to another person or organization without authorization.

To apply: Please, submit a cover letter ,CV detailing your experience, skills and qualifications, a telephone contact number and two professional references to Concern Worldwide office behind the Egyptian Consulate – Hai Elmattar-  befor or on 31 of March 2024

Concern Code of Conduct and its Associated Policies.

Concern has an organisational Code of Conduct (CCoC) with three Associated Policies; the Programme Participant Protection Policy (P4), the Child Safeguarding Policy and the Anti-Trafficking in Persons Policy. These have been developed to ensure the maximum protection of programme participants from exploitation, and to clarify the responsibilities of Concern staff, consultants, visitors to the programme and partner organisation, and the standards of behaviour expected of them. In this context, staff have a responsibility to the organisation to strive for, and maintain, the highest standards in the day-to-day conduct in their workplace in accordance with Concern’s

Core values and mission. Any candidate offered a job with Concern Worldwide will be expected to sign the Concern Staff Code of Conduct and Associated Policies as an appendix to their contract of employment. By signing the Concern Code of Conduct, candidates acknowledge that they have understood the content of both the Concern Code of Conduct and the Associated Policies and agree to conduct themselves in accordance with the provisions of these policies

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